The Retirement Villages Act 2003 and the Retirement Villages (Disputes Panel) Regulations 2006 set out a detailed process for formally resolving disputes. The Retirement Commissioner administers the retirement villages’ disputes process and approves the appointment of members to the disputes panel.
The main steps in the disputes process are:
Deciding to take a dispute to a disputes panel
Issuing a dispute notice
Appointment of a disputes panel (from approved panel members)
Information gathering and consultation
Hearing a dispute
Making a decision and awarding costs
Read more about each step in the disputes process.
View or download and print a copy of the disputes process flowchart.
Disputes flowchart (PDF 49.7 KB, Sep 2013)
Disputes panel members
For biographical and contact details of people who the Retirement Commissioner has approved for appointment to a disputes panel, see disputes panel members.
Disputes panel decisions
Read about dispute panel proceedings and decisions.
Disputes panel rules and regulations
Read the full text of the Retirement Villages Act 2003 and the disputes panel regulations at the New Zealand Legislation website:
- (see Part 4, Dispute resolution, enforcement and penalties, sections 48-86)
The schedule to the Retirement Villages (Disputes Panel) Regulations 2006 on the New Zealand Legislation website provides the following forms for use during the dispute process: