The Retirement Commissioner monitors the effects of retirement village legislation. A 5-year monitoring programme began in 2008 with a different focus each year. The monitoring reports are available as pdf files below. If you are unable to print a copy of any of the reports, please contact us to request a copy.
A 5-year independent monitoring programme began in 2008 with a report completed by the end of June each year on one of the five focus areas:
- 2009: Statutory supervisors
- 2010: Owner-operators
- 2011: Residents
- 2012: Intending residents
- 2013: The disputes process
Statutory supervisors, 2009
The statutory supervisors monitoring project reported on five specific functions and key issues:
- Distribution of villages between statutory supervisors
- Fee charging
- Trust account maintenance/stakeholder facility
- Financial monitoring
- Level of involvement with residents
Statutory Supervisors Monitoring Report (2009) (PDF 83.45 KB, Sep 2013)
Operator compliance, 2010
The objectives of the 2010 monitoring project were to determine to what extent and how retirement village operators were complying with their statutory requirements and with general provisions of the Retirement Villages Act, and what, if any, issues were arising.
The project found the majority of operators were complying with the regulations and provisions set out in the Act, its regulations and the Code of Practice. Although many operators considered compliance costs to be a significant concern, half of the sector was planning to grow in the next three years.
Monitoring Project on the Operators of Retirement Villages - Report (2010) (PDF 300.66 KB, Sep 2013)
Appendix: Survey results
Monitoring Project on the Operators of Retirement Villages - Survey Results (2010) (PDF 331.35 KB, Sep 2013)
Residents’ perspectives, 2011
In 2010/11 the monitoring project looked at the Act, the regulations and the Code from the perspective of residents.
It found that residents move to retirement villages to ensure that their future is secured. Although most would not change their decision to take up residence in a retirement village, there was considerable variation in the degree of satisfaction.
Many residents’ confidence and comfort was compromised by concerns about the future of their village and their situation in it. The monitoring report identified areas requiring consideration and made several recommendations.
Retirement Villages Act 2003 Monitoring Project: Residents' Perspectives - Executive Summary (2011) (PDF 66.85 KB, Sep 2013)
Retirement Villages Act 2003 Monitoring Project: Residents' Perspectives - Report (2011) (PDF 315.33 KB, Sep 2013)
Benchmark survey 2006
A survey was conducted to provide a benchmark measure before the Retirement Villages Act 2003 (the Act) and associated regulations and Code of Practice came into force.
Retirement Village Survey (2006) (PDF 1.43 MB, Sep 2013)